The expected response time  is immediate or within minutes during official working hours..

Working Hours

Official working hours are from 9 AM to 1AM.

Beneficiaries of the Technical Support Policy

Students and Turtors. 

Technical support services

Application Services : Resolving issues related to the application, user interface
Account Creation: Addressing issues related to login and account settings.
Payment: Processing payment issues, refund requests, subscription inquiries.
App Updates: Assisting in updating the application to the latest version
Bookings: Resolving issues related to booking mechanisms and available times for teachers.
Suggestion and complaint :Welcoming any Suggestion or complaint and support it

Rules and Etiquette for Support Representatives

•Respond professionally to beneficiaries' inquiries promptly.
•Adhere to dialogue etiquette.
•Respectfulness.
•Avoiding any form of disrespect.
•Refraining from engaging in improper political or religious discussions.

Rules and Etiquette for Beneficiaries

•Clearly articulate the problem to the support representative.
•Adhere to dialogue etiquette.
•Respectfulness.
•Avoiding any form of disrespect.
• Refraining from engaging in improper political or religious discussions.

For Technical Inquires